B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
82%
82% -- percentage of customers recommending company after excellent service for customers (2024)
82% of customers who have had excellent customer service experiences ended up recommending the company to others, according to Salesforce research.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
82%
Unit
Percentage
Data Vintage
2024
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://www.leadboxer.com/blog/competitive-differentiation ↗
Source Article
Why Your B2B Service Needs Competitive Differentiation to Stand Out From the Crowd — LeadBoxer
Marketing
Why Your B2B Service Needs Competitive Differentiation to Stand Out From the Crowd
Why Your B2B Service Needs Competitive Differentiation to Stand Out From the Crowd
2024-12-03
Marketing
Why Your B2B Service Needs Competitive Differentiation to Stand Out From the Crowd
2024-12-03
Marketing…
Original Research
Salesforce
· Original study ↗
Methodology
Cited from Salesforce research by LeadBoxer blog
Methodology documented
Segmentation
IndustryB2C
RegionGlobal
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
customers: 82% percentage of customers recommending company after excellent service. Source: Salesforce (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/excellent-service-recommendations-82
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<blockquote cite="https://lighthousedata.io/data/excellent-service-recommendations-82" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>82%</strong> -- percentage of customers recommending company after excellent service for customers<br><small>Source: Salesforce (2024) · <a href="https://lighthousedata.io/data/excellent-service-recommendations-82" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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