B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
18%
18% -- employee turnover reduction rate for organizations with satisfied and engaged employees (2024)
Satisfied and engaged employees result in 18% to 43% less turnover for organizations.
- Reported as a range (18% to 43%)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
18%
Unit
Percentage
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
execsintheknow.com
Primary
Tier B
https://execsintheknow.com/blog/improving-customer-and-agent-effort-scores-simultaneously/ ↗
Source Article
Improving Customer and Agent Effort Scores Simultaneously - Execs In The Know
Knowing your customer is the golden rule of any strong CX strategy, but focusing solely on customer satisfaction metrics can lead to missed improvement opportunities. By measuring customer and agent effort scores in tandem, CX leaders can tap into a more complete picture.
Let’s look at some strategi…
Original Research
execsintheknow.com
· Original study ↗
Methodology
Range reported (18%-43%); midpoint used per instructions. Source of underlying research not named in article.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
organizations with satisfied and engaged employees: 18% employee turnover reduction rate. Source: execsintheknow.com (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/employee-turnover-reduction-engaged-employees
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<blockquote cite="https://lighthousedata.io/data/employee-turnover-reduction-engaged-employees" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>18%</strong> -- employee turnover reduction rate for organizations with satisfied and engaged employees<br><small>Source: execsintheknow.com (2024) · <a href="https://lighthousedata.io/data/employee-turnover-reduction-engaged-employees" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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