B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
40%
40% -- employee satisfaction increase for US government agencies that lifted customer satisfaction (2026)
Agencies that improved customer satisfaction experienced an approximately 40 percent increase in employee satisfaction over two years.
- Source states 'about 40 percent'
- Measured over a two-year timeframe
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
McKinsey
Primary
Tier B
https://www.intellimark.net/insights/citizen-experience ↗
Source Article
Citizen Experience: Why Trust in Government Runs Through the Service Counter | Intellimark
In brief
- Satisfaction and trust are not separate agendas. Government customers are roughly nine times more likely to trust an agency, and nine times more likely to believe it is achieving its mission, when they are satisfied with the service they receive.
- The performance gap is wide and measurab…
Original Research
McKinsey
· Original study ↗
Methodology
McKinsey finding on agencies that improved customer satisfaction
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US government agencies that lifted customer satisfaction: 40% employee satisfaction increase. Source: McKinsey (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/employee-satisfaction-rise-40pct
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<blockquote cite="https://lighthousedata.io/data/employee-satisfaction-rise-40pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- employee satisfaction increase for US government agencies that lifted customer satisfaction<br><small>Source: McKinsey (2026) · <a href="https://lighthousedata.io/data/employee-satisfaction-rise-40pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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