B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
29x
29x -- positive to negative emotion ratio for Elite US brands (Forrester CX Index) (2023)
Elite brands evoked an average of 29 positive emotions for each negative emotion.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
29x
Unit
Ratio
Data Vintage
2023
Entity
Sample Size
100,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
eclipse-telecom.com
Primary
Tier B
https://www.eclipse-telecom.com/post/top-takeaways-from-our-latest-webinar-chatgpt-unmasked-are-you-… ↗
Source Article
Top Takeaways from Our Latest Webinar, ChatGPT Unmasked: Are You in for a Trick or a Treat?
Top Takeaways from Our Latest Webinar, ChatGPT Unmasked: Are You in for a Trick or a Treat?
Our founder and CEO, Dave Dyson, was recently joined by Vijai Shankar, Vice President Product Marketing at Uniphore, and our very own COO, Matt Dickson, to examine the ways that ChatGPT and other powerful AI …
Original Research
eclipse-telecom.com
· Original study ↗
Methodology
Forrester Customer Experience Index 2023
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Elite US brands (Forrester CX Index): 29x positive to negative emotion ratio. Source: eclipse-telecom.com (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/elite-brands-29-positive-emotions-2023
HTML Embed
<blockquote cite="https://lighthousedata.io/data/elite-brands-29-positive-emotions-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>29x</strong> -- positive to negative emotion ratio for Elite US brands (Forrester CX Index)<br><small>Source: eclipse-telecom.com (2023) · <a href="https://lighthousedata.io/data/elite-brands-29-positive-emotions-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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