73% -- customer support satisfaction rate for live chat (2026)

Name: Customer Support Satisfaction Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-08

2026 · Econsultancy.com

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Attribution: Econsultancy.com View source

Lighthouse Research Team

Last verified: 2026-08-08 · How we verify data →

Source verified Evidence graded

Value

73%

Unit

Percentage

Data Vintage

2026

Entity

live chat

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

62/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Econsultancy.com Primary Tier B

https://www.econsultancy.com/ ↗

Confidence: 72/100 Vintage: 2026 Channel: Common Crawl

Source Article

The 8 elements of a winning shopping app

Original Research

Econsultancy.com · Original study ↗

Methodology

Source: Econsultancy.com

Methodology documented

Segmentation

IndustryeCommerce Channellive chat

Cite this stat

Plain Text

live chat: 73% customer support satisfaction rate. Source: Econsultancy.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/econsultancy_live_chat_satisfaction

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<blockquote cite="https://lighthousedata.io/data/econsultancy_live_chat_satisfaction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- customer support satisfaction rate for live chat<br><small>Source: Econsultancy.com (2026) · <a href="https://lighthousedata.io/data/econsultancy_live_chat_satisfaction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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