B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
42%
42% -- support ticket volume increase for e-commerce customer service (2025)
Support ticket volume can increase by up to 42% during peak season in e-commerce.
- up to 42%
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
sagicc.co
Primary
Tier C
https://sagicc.co/en/blog/peak-season-checklist-how-to-prepare-your-customer-service/ ↗
Source Article
Peak Season Checklist: How to Prepare Your Customer Service
Peak season can be a decisive moment for any online supermarket. November and December, driven by events like Black Friday, Christmas, and year-end shopping, bring a significant increase in sales—but also in customer expectations. Preparing your customer service for this demand is not optional: it’s…
Original Research
sagicc.co
· Original study ↗
Methodology
Cited as 'recent studies'; original study not named
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2025 (current) | 42% | |
| 2026 | 42% | 0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
e-commerce customer service: 42% support ticket volume increase. Source: sagicc.co (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ecommerce-support-ticket-volume-peak-season
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<blockquote cite="https://lighthousedata.io/data/ecommerce-support-ticket-volume-peak-season" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- support ticket volume increase for e-commerce customer service<br><small>Source: sagicc.co (2025) · <a href="https://lighthousedata.io/data/ecommerce-support-ticket-volume-peak-season" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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