B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
98%
98% -- self service resolution rate for delinquent consumers using digital self-service (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
98%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
equabli.com
Primary
Tier C
https://www.equabli.com/blog/4-platforms-using-debt-collection-predictive-models-to-improve-collecti… ↗
Source Article
How to Choose a Collections Solution that Actually Fits Your Operation — Equabli
How to Choose a Collections Solution that Actually Fits Your Operation
The short answer: a collections solution that fits has three things working together. It uses data to decide who to contact and when. It reaches borrowers through the channels they actually respond to. And it gives you visibility…
Original Research
equabli.com
· Original study ↗
Methodology
Cited by Equabli; original study not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
delinquent consumers using digital self-service: 98% self service resolution rate. Source: equabli.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/digital-self-service-debt-resolution-98pct
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<blockquote cite="https://lighthousedata.io/data/digital-self-service-debt-resolution-98pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>98%</strong> -- self service resolution rate for delinquent consumers using digital self-service<br><small>Source: equabli.com (2025) · <a href="https://lighthousedata.io/data/digital-self-service-debt-resolution-98pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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