B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
59%
59% -- share of companies outsourcing to reduce costs for companies using outsourcing (2025)
According to Deloitte, 59% of companies outsource to reduce costs.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
59%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier C
https://www.wowcustomersupport.com/blog/why-saas-companies-rely-on-outsourced-customer-support/ ↗
Source Article
Why SaaS Companies Rely on Customer Service Outsourcing
Having worked with several SaaS companies, I have seen first-hand that customer support can either make or break a business. Operating in a dynamic and highly competitive space, SaaS companies largely depend on the quality of technical support that directly impacts customer satisfaction and retentio…
Original Research
Deloitte
· Original study ↗
Methodology
Cited from Deloitte outsourcing survey; original year not stated
Methodology documented
Segmentation
IndustrySaaS
Channelcontent
Cite this stat
Plain Text
companies using outsourcing: 59% share of companies outsourcing to reduce costs. Source: Deloitte (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/deloitte-outsourcing-cost-reduction
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<blockquote cite="https://lighthousedata.io/data/deloitte-outsourcing-cost-reduction" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>59%</strong> -- share of companies outsourcing to reduce costs for companies using outsourcing<br><small>Source: Deloitte (2025) · <a href="https://lighthousedata.io/data/deloitte-outsourcing-cost-reduction" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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