B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
78%
78% -- businesses outsourcing support rate for businesses (2025)
78% of businesses outsource customer support to scale operations without increasing overhead costs.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Deloitte
Primary
Tier C
https://www.wowcustomersupport.com/blog/saas-outsourced-call-center-support/ ↗
Source Article
How SaaS Companies Are Scaling Customer Support
Customer support is a make-or-break factor for SaaS companies. With subscription-based models, customer retention, user satisfaction, and quick issue resolution are key to long-term success. But as companies grow, handling high volumes of support requests in-house becomes challenging. That’s where c…
Original Research
Deloitte
· Original study ↗
Methodology
Cited as a Deloitte study; no methodology details provided
Methodology documented
Segmentation
Industrymarketing
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Plain Text
businesses: 78% businesses outsourcing support rate. Source: Deloitte (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/deloitte-businesses-outsource-support-scale
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<blockquote cite="https://lighthousedata.io/data/deloitte-businesses-outsource-support-scale" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- businesses outsourcing support rate for businesses<br><small>Source: Deloitte (2025) · <a href="https://lighthousedata.io/data/deloitte-businesses-outsource-support-scale" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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