B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
30%
30% -- ticket deflection rate for Delivery Hero (2025)
Delivery Hero achieved a 30% average deflection rate across more than 30 Jira service desks with over 95,000 people in Slack.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
60
Freshness
95
Source
Enjo
Primary
Tier C
https://www.enjo.ai/post/top-trends-in-ai-service-desk-for-the-year-and-beyond ↗
Source Article
AI Service Desk: What It Resolves and What It Costs
Transform complex support workflows
AI Service Desk: What It Resolves and What It Costs
The line between an AI service desk and a chatbot is not answer quality. It is whether the system can act. A chatbot returns text. An AI service desk provisions the software, grants the access, resets the credent…
Original Research
Enjo
· Original study ↗
Methodology
Vendor-published customer deployment figure cited by Enjo
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Delivery Hero: 30% ticket deflection rate. Source: Enjo (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/delivery-hero-ai-deflection-30pct
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<blockquote cite="https://lighthousedata.io/data/delivery-hero-ai-deflection-30pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- ticket deflection rate for Delivery Hero<br><small>Source: Enjo (2025) · <a href="https://lighthousedata.io/data/delivery-hero-ai-deflection-30pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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