B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
31.8%
31.8% -- share of unconnected calls customer hung up on hold for US car dealerships (2024)
In a 2024 dataset of nearly 3,000 dealerships reported by Car Dealership Guy, 31.8% of unconnected calls resulted from customers hanging up while on hold.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
31.8%
Unit
Percentage
Data Vintage
2024
Entity
Sample Size
3,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Car Dealership Guy
Primary
Tier B
https://www.useflai.com/blog/dealership-phone-system-guide ↗
Source Article
Car Dealership Phone System: Complete Guide (2026)
Car Dealership Phone System: Complete Guide (2026)
Your car dealership phone system is a revenue system. Learn how to stop losing calls, cut hold times, and turn every inbound call into a booked appointment.
If you’re searching for “car dealership phone system,” you’re probably not wondering which d…
Original Research
Car Dealership Guy
· Original study ↗
Methodology
Analysis of call data from nearly 3,000 dealerships, reported by Car Dealership Guy
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US car dealerships: 31.8% share of unconnected calls customer hung up on hold. Source: Car Dealership Guy (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/dealership-unconnected-calls-hold-abandonment-2024
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<blockquote cite="https://lighthousedata.io/data/dealership-unconnected-calls-hold-abandonment-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>31.8%</strong> -- share of unconnected calls customer hung up on hold for US car dealerships<br><small>Source: Car Dealership Guy (2024) · <a href="https://lighthousedata.io/data/dealership-unconnected-calls-hold-abandonment-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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