B
Evidence Grade B
Graded
under review
Safe to Cite
Current
15%
15% -- percentage of call center agents not using customer satisfaction info for call center agents (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
15%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
60
Independence
30
Methodology
30
Freshness
95
Sources (3)
CMSWire
Primary
Tier C
http://www.cmswire.com/cms/customer-experience/data-overload-inefficiencies-plague-customer-call-cen… ↗
Source Article
Data Overload, Inefficiencies Plague Customer Call Centers
Customers are often left feeling unsatisfied after calling customer service to resolve an issue. Many wonder why the call agent seemed to know so little about their purchase history or prior complaints. What are the problems? According to a new report, it could be data overload. Many call centers ar…
Also cited by
railway.supply
https://www.railway.supply/
2026-08-18
chiefmarketer.com
https://www.chiefmarketer.com/
2026-08-18
Original Research
CMSWire
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
call center agents: 15% percentage of call center agents not using customer satisfaction info. Source: CMSWire (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/data-overload-customer-call-centers-cmswire-agents-not-using-satisfaction-info
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<blockquote cite="https://lighthousedata.io/data/data-overload-customer-call-centers-cmswire-agents-not-using-satisfaction-info" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>15%</strong> -- percentage of call center agents not using customer satisfaction info for call center agents<br><small>Source: CMSWire (2026) · <a href="https://lighthousedata.io/data/data-overload-customer-call-centers-cmswire-agents-not-using-satisfaction-info" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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