B
Evidence Grade B
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accuracy verified by the review judge
Safe to Cite
Recent
42%
42% -- share of cx leaders citing legacy systems as biggest operational hurdle for CX leaders (2025)
42% of customer experience (CX) leaders cite legacy systems as the single biggest operational hurdle in delivering exceptional service.
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Lighthouse Research Team
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Evidence graded
Value
42%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know
Primary
Tier A
https://execsintheknow.com/magazines/april-2025-cx-insight-magazine/are-legacy-systems-cxs-biggest-r… ↗
Source Article
Are Legacy Systems CX’s Biggest Roadblock?
Are Legacy Systems CX’s Biggest Roadblock?
Innovating beyond legacy systems creates new opportunities for customer experience excellence.
by Execs In The Know
In today’s hyper-connected world, customers expect seamless interaction with brands, whether they’re reaching out through social media, live …
Original Research
Execs In The Know
· Original study ↗
Methodology
2025 CX Leaders Trends & Insights: Corporate Edition report
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX leaders: 42% share of cx leaders citing legacy systems as biggest operational hurdle. Source: Execs In The Know (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-leaders-legacy-systems-hurdle-2025
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<blockquote cite="https://lighthousedata.io/data/cx-leaders-legacy-systems-hurdle-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>42%</strong> -- share of cx leaders citing legacy systems as biggest operational hurdle for CX leaders<br><small>Source: Execs In The Know (2025) · <a href="https://lighthousedata.io/data/cx-leaders-legacy-systems-hurdle-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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