B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
20%
20% -- share of cx leaders believing c suite understands back office operations for CX leaders (2025)
20% of CX leaders believe their C-Suite understands back-office operations.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2025
Entity
Sample Size
50
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know
Primary
Tier A
https://execsintheknow.com/magazines/october-2025/how-back-office-operations-contribute-to-cx-improv… ↗
Source Article
How Back-Office Operations Contribute to CX Improvements
How Back-Office Operations Contribute to Customer Experience Improvements
Back-office functions are often invisible but critical to CX success. Learn how to bridge silos, elevate operational voices, and turn behind-the-scenes work into a driver of satisfaction, loyalty, and growth.
by Execs In The K…
Original Research
Execs In The Know
· Original study ↗
Methodology
35-question survey of nearly 50 CX leaders by Execs In The Know in partnership with NiCE
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX leaders: 20% share of cx leaders believing c suite understands back office operations. Source: Execs In The Know (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-leaders-csuite-understands-back-office-2025
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<blockquote cite="https://lighthousedata.io/data/cx-leaders-csuite-understands-back-office-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- share of cx leaders believing c suite understands back office operations for CX leaders<br><small>Source: Execs In The Know (2025) · <a href="https://lighthousedata.io/data/cx-leaders-csuite-understands-back-office-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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