B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
92%
92% -- cx leaders agree agent passion matters for CX leaders (2026)
92% of CX leaders agree that agent passion toward the brands they represent matters to consumers.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
92%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know
Primary
Tier A
https://execsintheknow.com/knowledge-center/customer-experience-research/cx-leaders-trends-insights/… ↗
Source Article
Why DEI Still Drives the Customer Experience
|
Why DEI Still Drives the Customer Experience
As brands rethink DEI, the customer experience impact is becoming harder to ignore. Here’s why inclusion still matters for trust, service, and growth.
|
by Execs In The Know
Think about the last time a brand truly made you feel seen. Not marketed to — s…
Original Research
Execs In The Know
· Original study ↗
Methodology
CX Leaders Trends & Insights research
Methodology documented
Segmentation
IndustryAll
RoleAll marketers
Channelprint
Cite this stat
Plain Text
CX leaders: 92% cx leaders agree agent passion matters. Source: Execs In The Know (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cx-leaders-agent-passion-matters-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/cx-leaders-agent-passion-matters-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>92%</strong> -- cx leaders agree agent passion matters for CX leaders<br><small>Source: Execs In The Know (2026) · <a href="https://lighthousedata.io/data/cx-leaders-agent-passion-matters-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.