B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
56%
56% -- channel switching rate for customers (2026)
56% of customers switch communication channels when responses are slow or unsatisfactory.
- Secondary citation without named original study or methodology
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
56%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
dialaxy.com
Primary
Tier C
https://dialaxy.com/industry-solutions/best-alternatives-of-nextiva/ ↗
Source Article
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Original Research
dialaxy.com
· Original study ↗
Methodology
Vendor blog citing unnamed research; original study not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 56% channel switching rate. Source: dialaxy.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-switch-channel-slow-response-2026
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<blockquote cite="https://lighthousedata.io/data/customers-switch-channel-slow-response-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>56%</strong> -- channel switching rate for customers<br><small>Source: dialaxy.com (2026) · <a href="https://lighthousedata.io/data/customers-switch-channel-slow-response-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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