B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
52%
52% -- customers switching to competitor after poor service for customers (2025)
52% of customers will switch to a competitor after a poor service experience.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
52%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
itqcommerce.com
Primary
Tier C
https://www.itqcommerce.com/blog/shopify-customer-support-apps/ ↗
Source Article
Top Customer Support Apps to Boost Your Shopify Store
Imagine transforming your Shopify store into a beacon of customer satisfaction, where every interaction leaves a lasting impression. But with many customer support apps at your disposal, how do you pinpoint the perfect fit for your business needs? This blog is your roadmap to discovering Shopify’s b…
Original Research
itqcommerce.com
· Original study ↗
Methodology
Original survey source not identified in article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 52% customers switching to competitor after poor service. Source: itqcommerce.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-switch-after-poor-service
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-switch-after-poor-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>52%</strong> -- customers switching to competitor after poor service for customers<br><small>Source: itqcommerce.com (2025) · <a href="https://lighthousedata.io/data/customers-switch-after-poor-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.