B
Evidence Grade B
Graded
under review
Safe to Cite
Current
26%
26% -- share of customers stopping after one negative experience for consumers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
26%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gladly
Primary
Tier C
https://www.antmarketing.com/what-your-customers-expect-from-you/ ↗
Source Article
What Your Customers Expect From You
Original Research
Gladly
· Original study ↗
Methodology
Gladly customer service expectations survey, as cited by Ant Marketing
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 26% share of customers stopping after one negative experience. Source: Gladly (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-stop-after-one-bad-experience
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-stop-after-one-bad-experience" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>26%</strong> -- share of customers stopping after one negative experience for consumers<br><small>Source: Gladly (2026) · <a href="https://lighthousedata.io/data/customers-stop-after-one-bad-experience" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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