B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
41%
41% -- percentage of customers spending less after bad experience for customers (2025)
41% of customers will spend less on service if they have had a bad experience.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
41%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
rightcom.com
Primary
Tier C
https://rightcom.com/blog/your-detractors-can-become-your-promoters ↗
Source Article
Detractors: Here is how to turn them into promoters
Beware of your detractors!!!!!
I know, I know. Using exclamation marks is a bit much. I really do not mean to scare you. But then how do I convey this sense of urgency to you? How do I scream across your screen to you when I cannot get close enough to you. I need you to truly understand the power of…
Original Research
rightcom.com
· Original study ↗
Methodology
Cited statistic, original source not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 41% percentage of customers spending less after bad experience. Source: rightcom.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-spend-less-after-bad-experience
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<blockquote cite="https://lighthousedata.io/data/customers-spend-less-after-bad-experience" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>41%</strong> -- percentage of customers spending less after bad experience for customers<br><small>Source: rightcom.com (2025) · <a href="https://lighthousedata.io/data/customers-spend-less-after-bad-experience" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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