B
Evidence Grade B
Graded
under review
Safe to Cite
Current
70%
70% -- customers preferring website self service for customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester Research
Primary
Tier C
https://www.appaloosa.io/blog/how-to-optimize-your-mdm-helpdesk-for-user-satisfaction ↗
Source Article
How to Optimize Your MDM Helpdesk for User Satisfaction?
Original Research
Forrester Research
· Original study ↗
Methodology
Cited as Forrester Research study, 'Rethink Your Customer Service Strategy'; secondary citation on vendor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 70% customers preferring website self service. Source: Forrester Research (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-prefer-website-self-service-70
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-prefer-website-self-service-70" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- customers preferring website self service for customers<br><small>Source: Forrester Research (2026) · <a href="https://lighthousedata.io/data/customers-prefer-website-self-service-70" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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