B
Evidence Grade B
Graded
under review
Safe to Cite
Current
89%
89% -- customer support channel preference phone for service professionals (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
89%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
wowcustomersupport.com
Primary
Tier C
https://www.wowcustomersupport.com/blog/do-you-need-an-inbound-call-center-support-team/ ↗
Source Article
Inbound Call Center Services 2026 | AI-Powered Support Guide
Every customer interaction starts the moment a call connects. What seems like a simple exchange is actually a critical operational layer. Here, clarity, response time, and tone directly influence outcomes. 89% of service professionals report that customers prefer to contact support via phone.
An inb…
Original Research
wowcustomersupport.com
· Original study ↗
Methodology
Vendor blog citing unnamed survey of service professionals; original source not identified
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
service professionals: 89% customer support channel preference phone. Source: wowcustomersupport.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-prefer-phone-support-89pct
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<blockquote cite="https://lighthousedata.io/data/customers-prefer-phone-support-89pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- customer support channel preference phone for service professionals<br><small>Source: wowcustomersupport.com (2026) · <a href="https://lighthousedata.io/data/customers-prefer-phone-support-89pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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