B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
70%
70% -- customers put on hold on majority of calls for business callers (2021)
70% of customers are put on hold on more than half of their calls to businesses.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ICM
Primary
Tier C
https://www.amazingvoice.com/blog/ways-to-add-voice-over-to-powerpoint ↗
Source Article
How to add voice over to PowerPoint
Original Research
ICM
· Original study ↗
Methodology
Research by ICM, cited secondhand
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
business callers: 70% customers put on hold on majority of calls. Source: ICM (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-on-hold-70-percent
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<blockquote cite="https://lighthousedata.io/data/customers-on-hold-70-percent" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- customers put on hold on majority of calls for business callers<br><small>Source: ICM (2021) · <a href="https://lighthousedata.io/data/customers-on-hold-70-percent" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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