B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
43%
43% -- customers reporting long hold times worst part of service for customers (2025)
43% of customers report that long hold times are the worst part of customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
43%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
b2bappointmentsetting.com
Primary
Tier C
https://www.b2bappointmentsetting.com/blog/harnessing-call-centers-your-essential-tool-for-product-l… ↗
Source Article
Harnessing Call Centers Your Essential Tool for Product Launch Success
Harnessing Call Centers Your Essential Tool for Product Launch Success
Key Takeaways
- I can use call centers to create excitement and build early interest in a new product by reaching out to potential customers before the launch.
- Having call center activity support the overall marketing objective…
Original Research
b2bappointmentsetting.com
· Original study ↗
Methodology
Secondary citation, original survey not named
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 43% customers reporting long hold times worst part of service. Source: b2bappointmentsetting.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-long-hold-times-worst
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-long-hold-times-worst" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>43%</strong> -- customers reporting long hold times worst part of service for customers<br><small>Source: b2bappointmentsetting.com (2025) · <a href="https://lighthousedata.io/data/customers-long-hold-times-worst" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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