B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

49%

49% -- customer switching intent rate for retail banking customers (2023)

2023  · clarity.ai

49% of customers are ready to leave their banks for more sustainable providers according to a recent survey.

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Attribution: clarity.ai View source
Lighthouse Research Team
Last verified:  ·  How we verify data →
Source verified Evidence graded
Value
49%
Unit
Percentage
Data Vintage
2023
Entity
retail banking customers
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
clarity.ai Primary Tier C
https://clarity.ai/research-and-insights/retail-banking/what-is-sustainable-banking/ ↗
Confidence: 48/100 Vintage: 2023 Channel: Deep Crawl
Source Article
What is sustainable banking? | Clarity AI
Sustainable banking is taking over the banking and finance industry. But what exactly is it and what does it mean for banks? Sustainable banking is taking over the banking and finance industry. But what exactly is it and what does it mean for banks? Banking customers are looking for sustainable bank…
Original Research
clarity.ai · Original study ↗

Cited as 'a recent survey' in the article; original survey not identified

Methodology documented
IndustryRetail
Plain Text
retail banking customers: 49% customer switching intent rate. Source: clarity.ai (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-leave-banks-sustainability
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<blockquote cite="https://lighthousedata.io/data/customers-leave-banks-sustainability" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>49%</strong> -- customer switching intent rate for retail banking customers<br><small>Source: clarity.ai (2023) · <a href="https://lighthousedata.io/data/customers-leave-banks-sustainability" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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