B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
90%
90% -- customers saying immediate response is critical for customers with customer service questions (2025)
90% of customers say an immediate response (within 10 minutes) is critical when they have a customer service question.
- Secondary citation of a HubSpot report; original survey methodology and date not provided in text
- Source text notes 'immediate' means within 10 minutes
Attribution:
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Lighthouse Research Team
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Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
HubSpot
Primary
Tier C
https://www.wowcustomersupport.com/blog/call-response-times-enterprise-call-center-solutions/ ↗
Source Article
Why Your Current Call Response Times Are Slipping
Let’s be honest—there’s nothing more frustrating than hearing from customers that they’ve been on hold “forever.” If your business is growing and your call response times are slipping, it’s not just annoying to customers—it’s costly. I’ve worked with businesses of all sizes, and I’ve seen how missed…
Original Research
HubSpot
· Original study ↗
Methodology
Cited by blog as a HubSpot report; original survey details not provided
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers with customer service questions: 90% customers saying immediate response is critical. Source: HubSpot (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-immediate-response-critical-hubspot
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<blockquote cite="https://lighthousedata.io/data/customers-immediate-response-critical-hubspot" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- customers saying immediate response is critical for customers with customer service questions<br><small>Source: HubSpot (2025) · <a href="https://lighthousedata.io/data/customers-immediate-response-critical-hubspot" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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