B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
73%
73% -- customers expecting channel continuity for customers (2026)
73% of customers expect to move between channels without having to repeat themselves.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
73%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
wixai.io
Primary
Tier C
https://www.wixai.io/post/can-an-ai-chatbot-remember-past-customer-conversations-across-apps-yes-wit… ↗
Source Article
Can an AI Chatbot Remember Past Customer Conversations Across Apps? Ye
Can an AI Chatbot Remember Past Customer Conversations Across Apps? Yes with Memory-Rich AI
Yes, Advanced AI Chatbots Can Remember Past Conversations Across Apps
Yes. Modern platforms can help a chatbot remember customer context across channels instead of starting over each time. That matters becaus…
Original Research
wixai.io
· Original study ↗
Methodology
Cited research, original study not named in article
Methodology documented
Segmentation
IndustryAI & Machine Learning
RegionGlobal
RoleAll marketers
Channelmulti-channel
Cite this stat
Plain Text
customers: 73% customers expecting channel continuity. Source: wixai.io (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-omnichannel-continuity-2026
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-expect-omnichannel-continuity-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- customers expecting channel continuity for customers<br><small>Source: wixai.io (2026) · <a href="https://lighthousedata.io/data/customers-expect-omnichannel-continuity-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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