B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
90%
90% -- customer support response expectation rate for customers contacting support (2025)
90% of customers expect an immediate response or resolution when they contact support.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Microsoft
Primary
Tier C
https://www.wowcustomersupport.com/blog/top-5-offshore-live-chat-support-teams/ ↗
Source Article
Top 5 Offshore Live Chat Support Teams
In a world where customers expect quick answers, live chat support has become essential. According to a 2025 report from Microsoft, 90% of customers expect an immediate response or resolution when they contact support. That level of expectation can become overwhelming for in-house teams, especially …
Original Research
Microsoft
· Original study ↗
Methodology
Cited from a 2025 Microsoft report; original methodology not stated in this article
Methodology documented
Segmentation
IndustryB2C
RegionGlobal
Channelcontent
Cite this stat
Plain Text
customers contacting support: 90% customer support response expectation rate. Source: Microsoft (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-immediate-support-response-2025
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<blockquote cite="https://lighthousedata.io/data/customers-expect-immediate-support-response-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- customer support response expectation rate for customers contacting support<br><small>Source: Microsoft (2025) · <a href="https://lighthousedata.io/data/customers-expect-immediate-support-response-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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