B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
88%
88% -- faster response expectation rate for customers (2026)
88% of customers expect faster response times than last year.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
88%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
gainhq.com
Primary
Tier C
https://gainhq.com/blog/customer-portal-development/ ↗
Source Article
Customer Portal Development Guide For Modern Businesses - GainHQ
Customer Portal Development For SaaS Businesses
by Daniel Wright | May 13, 2026 | Software Development Insights
Table of Contents
- What Is Customer Portal Development
- Key Features Every Customer Portal Should Include
- Customer Portal Development Process From Planning To Launch
- How To Choose Th…
Original Research
gainhq.com
· Original study ↗
Methodology
Blog cites unnamed studies on customer response-time expectations
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 88% faster response expectation rate. Source: gainhq.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-faster-response-times
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-expect-faster-response-times" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>88%</strong> -- faster response expectation rate for customers<br><small>Source: gainhq.com (2026) · <a href="https://lighthousedata.io/data/customers-expect-faster-response-times" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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