B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
76%
76% -- customers expecting consistent cross department interactions for Customers (2025)
76% of customers expect their interactions to be consistent across departments.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
76%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
35
Freshness
95
Source
sobot.io
Primary
Tier C
https://www.sobot.io/article/crm-integration-improves-customer-experience/ ↗
Source Article
Why CRM Integration Improves Customer Experience
Customer Relationship Management (CRM) Integration transforms how you manage customer interactions. By centralizing data, it enables you to deliver personalized and efficient service. However, businesses often face challenges like data synchronization issues, technical limitations, and employee resi…
Original Research
sobot.io
· Original study ↗
Methodology
Customer expectation figure cited in a Sobot vendor blog article without naming the original study; no survey size or explicit year given. Vintage approximated from publication era.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customers: 76% customers expecting consistent cross department interactions. Source: sobot.io (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-consistent-interactions
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<blockquote cite="https://lighthousedata.io/data/customers-expect-consistent-interactions" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>76%</strong> -- customers expecting consistent cross department interactions for Customers<br><small>Source: sobot.io (2025) · <a href="https://lighthousedata.io/data/customers-expect-consistent-interactions" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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