B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
76%
76% -- customers expecting connected consistent experiences for customers (2025)
76% of customers expect connected and consistent experiences across departments.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
76%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Salesforce
Primary
Tier C
https://antlere.com/how-omni-interactions-are-define/ ↗
Source Article
Omni Interactions: Redefining Digital Engagement and CXM
Original Research
Salesforce
· Original study ↗
Methodology
Cited from a Salesforce report; survey methodology not detailed in article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 76% customers expecting connected consistent experiences. Source: Salesforce (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-expect-connected-experiences-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-expect-connected-experiences-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>76%</strong> -- customers expecting connected consistent experiences for customers<br><small>Source: Salesforce (2025) · <a href="https://lighthousedata.io/data/customers-expect-connected-experiences-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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