B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Current

70%

70% -- customers deciding based on expected support for customers (2026)

Name: Customers Deciding Based On Expected Support Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-29

2026 · am2pmsupport.com

Approximately 70% of customers decide whether to work with a business based on the type of support they expect.

Approximation stated in text
Secondary unsourced claim in vendor blog

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Attribution: am2pmsupport.com View source

Lighthouse Research Team

Last verified: 2026-09-29 · How we verify data →

Source verified Evidence graded

Value

70%

Unit

Percentage

Data Vintage

2026

Entity

customers

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

am2pmsupport.com Primary Tier C

https://am2pmsupport.com/blog/customer-service-outsourcing-for-small-business/ ↗

Confidence: 48/100 Vintage: 2026 Channel: Common Crawl

Source Article

Customer Service Outsourcing for Small Business- 5 Mistakes to Avoid

Original Research

am2pmsupport.com · Original study ↗

Methodology

Unattributed secondary claim in vendor blog

Methodology documented

Segmentation

IndustryB2B Company SizeSMB RoleAll marketers Channelcontent

Cite this stat

Plain Text

customers: 70% customers deciding based on expected support. Source: am2pmsupport.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-decisions-based-on-support-70

HTML Embed

<blockquote cite="https://lighthousedata.io/data/customers-decisions-based-on-support-70" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- customers deciding based on expected support for customers<br><small>Source: am2pmsupport.com (2026) · <a href="https://lighthousedata.io/data/customers-decisions-based-on-support-70" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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