B
Evidence Grade B
Graded
under review
Safe to Cite
Current
8%
8% -- customers who believe they receive superior experience for customers (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
8%
Unit
Percentage
Data Vintage
2026
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
arrowhitech.com
Primary
Tier C
https://www.arrowhitech.com/market-insight/cx-in-business/ ↗
Source Article
How Comprehensive Leverage Customer Experience (CX) in Business
Original Research
arrowhitech.com
· Original study ↗
Methodology
Cited as 'a study' with no named source; secondary citation
Methodology documented
Segmentation
IndustryB2B
RegionGlobal
RoleAll marketers
Cite this stat
Plain Text
customers: 8% customers who believe they receive superior experience. Source: arrowhitech.com (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-believe-getting-superior-cx
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-believe-getting-superior-cx" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>8%</strong> -- customers who believe they receive superior experience for customers<br><small>Source: arrowhitech.com (2026) · <a href="https://lighthousedata.io/data/customers-believe-getting-superior-cx" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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