B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
90%
90% -- customers avoiding businesses with long wait times for customers (2025)
90% of customers avoid businesses with long wait times according to Zendesk.
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://www.vizitorapp.com/blog/what-is-a-queue-manager/ ↗
Source Article
Queue Manager: Definition, Benefits and Digital Queuing
What Is a Queue Manager? Definition, Types, and How It Works
This page explains the difference between a queue manager (the strategy or logic for handling customer wait order) and a queue management system (the software that automates that logic), then covers the six types of queue systems in use to…
Original Research
Zendesk
· Original study ↗
Methodology
Blog citing Zendesk research; original methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 90% customers avoiding businesses with long wait times. Source: Zendesk (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-avoid-long-wait-times
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-avoid-long-wait-times" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- customers avoiding businesses with long wait times for customers<br><small>Source: Zendesk (2025) · <a href="https://lighthousedata.io/data/customers-avoid-long-wait-times" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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