B
Evidence Grade B
Trusted with Context
Current
8%
8% — agreement on delivering superior cx for customers (2026)
Source:
View source
Curated by Aaron Agius
· Founder, Louder Online
Last verified:
·
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Source verified
Evidence graded
Value
8%
Unit
Percentage
Data Vintage
2026
Entity
Study Type
Unknown
Trend
Stable
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
0
Citation Chain
20
Independence
1
Methodology
50
Freshness
95
Sources (2)
onramp.us
Primary
Tier B
https://onramp.us/blog/customer-experience-statistics ↗
Also cited by
2026-02-16
Original Research
Bain & Company
· Original study ↗
Segmentation
RoleAll marketers
Cite this stat
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According to research from the source, [claim]
the source research suggests [claim], though independent confirmation is limited
Based on the source's analysis of n=available data respondents, [claim]
Plain Text
customers: 8% agreement on delivering superior cx. Source: onramp.us (2026). Via Lighthouse Research Data — https://lighthousedata.io/data/customers-agree-businesses-deliver-superior-cx-2026
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<blockquote cite="https://lighthousedata.io/data/customers-agree-businesses-deliver-superior-cx-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>8%</strong> — agreement on delivering superior cx for customers<br><small>Source: onramp.us (2026) · <a href="https://lighthousedata.io/data/customers-agree-businesses-deliver-superior-cx-2026" target="_blank" rel="noopener">Lighthouse Data</a></small></blockquote>
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