B
Evidence Grade B
Graded
under review
Safe to Cite
Current
83%
83% -- brand loyalty after good support for app/consumer users (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
83%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Khoros
Primary
Tier C
https://appsgeyser.com/blog/5-key-elements-of-what-makes-a-good-app/ ↗
Source Article
5 Key Elements of What Makes a Good App
Original Research
Khoros
· Original study ↗
Methodology
Attributed to research conducted by Khoros; secondary citation
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
app/consumer users: 83% brand loyalty after good support. Source: Khoros (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-support-loyalty-83
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<blockquote cite="https://lighthousedata.io/data/customer-support-loyalty-83" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>83%</strong> -- brand loyalty after good support for app/consumer users<br><small>Source: Khoros (2026) · <a href="https://lighthousedata.io/data/customer-support-loyalty-83" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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