B
Evidence Grade B
Graded
under review
Safe to Cite
Recent
65%
65% -- customer success delivery focus perception for SBR community (customer success professionals) (2025)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
65%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
SBR Consulting
Primary
Tier A
https://sbrconsulting.com/articles/customer-success-as-your-growth-engine/ ↗
Source Article
Customer success as your growth engine - SBR Consulting
Customer Success
Customer success as your growth engine
4 min read
In our webinar on customer success, we asked the SBR community what they thought customer success meant. 65% felt that CS was still more delivery-focused than commercial.
If I had asked the same question 10 years ago, I believe it wo…
Original Research
SBR Consulting
· Original study ↗
Methodology
Poll of SBR Consulting community during a customer success webinar
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
SBR community (customer success professionals): 65% customer success delivery focus perception. Source: SBR Consulting (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-success-delivery-focused-sbr-webinar
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-success-delivery-focused-sbr-webinar" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>65%</strong> -- customer success delivery focus perception for SBR community (customer success professionals)<br><small>Source: SBR Consulting (2025) · <a href="https://lighthousedata.io/data/customer-success-delivery-focused-sbr-webinar" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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