B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
93%
93% -- branch banking customer satisfaction rate for customers satisfied with in-person banking services (2019)
93% of Canadian banking customers are satisfied with in-person banking services.
Attribution:
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Lighthouse Research Team
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Source verified
Evidence graded
Value
93%
Unit
Percentage
Data Vintage
2019
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
30
Freshness
92
Sources (6)
DAC Group
Primary
Tier A
https://www.dacgroup.com/fr-ca/perspectives/blog/local-optimization/levolution-des-services-bancaire… ↗
Source Article
L’évolution des services bancaires : l’enjeu de rester connecté avec sa clientèle locale | DAC
Il fut un temps où les banques étaient le centre des activités et du développement d’une ville. Par exemple, la Banque de Montréal fondée en 1817 au cœur de la ville a contribué à soutenir les commerçants et les citoyens, qui n’hésitaient pas à se déplacer en succursale pour gérer leurs affaires. Au…
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Original Research
DAC Group
· Original study ↗
Segmentation
IndustryFinTech
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customers satisfied with in-person banking services: 93% branch banking customer satisfaction rate. Source: DAC Group (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-branch-banking-2019
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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-branch-banking-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>93%</strong> -- branch banking customer satisfaction rate for customers satisfied with in-person banking services<br><small>Source: DAC Group (2019) · <a href="https://lighthousedata.io/data/customer-satisfaction-branch-banking-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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