B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Current

50%

50% -- customer service response expectation within one hour for customers (2026)

Name: Customer Service Response Expectation Within One Hour Statistics
Creator: Lighthouse Intelligence
Published: 2026-09-30

2026 · AnswerConnect (citing unnamed survey)

50% of people expect their customer queries to be dealt with within one hour.

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Attribution: AnswerConnect (citing unnamed survey) View source

Lighthouse Research Team

Last verified: 2026-09-30 · How we verify data →

Source verified Evidence graded

Value

50%

Unit

Percentage

Data Vintage

2026

Entity

customers

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

AnswerConnect (citing unnamed survey) Primary Tier C

https://www.answerconnect.com/help-world-work-anywhere ↗

Confidence: 48/100 Vintage: 2026 Channel: Common Crawl

Source Article

Our Mission: Help the World Work Anywhere

Original Research

AnswerConnect (citing unnamed survey) · Original study ↗

Methodology

Survey cited by AnswerConnect; original methodology not stated

Methodology documented

Segmentation

Industrymarketing

Cite this stat

Plain Text

customers: 50% customer service response expectation within one hour. Source: AnswerConnect (citing unnamed survey) (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-query-response-expectation-one-hour

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<blockquote cite="https://lighthousedata.io/data/customer-query-response-expectation-one-hour" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- customer service response expectation within one hour for customers<br><small>Source: AnswerConnect (citing unnamed survey) (2026) · <a href="https://lighthousedata.io/data/customer-query-response-expectation-one-hour" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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