B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
64%
64% -- share of firms more profitable than competition for firms with customer-first leadership teams (2022)
64% of firms with a customer-first leadership team are more profitable than their competition.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
64%
Unit
Percentage
Data Vintage
2022
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Genesys
Primary
Tier C
https://feedier.com/blog/great-cx-to-advocates/ ↗
Source Article
Great CX to Advocates: 4 best practices you need to know
The customer experience is a vital attribute of your business. It provides your current, future, and past customers with an initial impression of your company, team, product, or service. In a competitive market, your business needs to stand out and have a great CX. Dive into four best practices you …
Original Research
Genesys
· Original study ↗
Methodology
Cited from a Genesys study; methodology not described in source
Methodology documented
Segmentation
IndustryB2B
Company SizeEnterprise
RegionGlobal
RoleAll marketers
Channelcontent
Cite this stat
Plain Text
firms with customer-first leadership teams: 64% share of firms more profitable than competition. Source: Genesys (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-first-leadership-profitability-genesys
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<blockquote cite="https://lighthousedata.io/data/customer-first-leadership-profitability-genesys" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- share of firms more profitable than competition for firms with customer-first leadership teams<br><small>Source: Genesys (2022) · <a href="https://lighthousedata.io/data/customer-first-leadership-profitability-genesys" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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