B Evidence Grade B Safe to Cite Dated

4 -- customer effort score for customer effort (2023)

Name: Customer Effort Score Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-17

2023 · SurveyMonkey

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Attribution: SurveyMonkey View source

Lighthouse Research Team

Last verified: 2026-08-17 · How we verify data →

Source verified Evidence graded

Value

Unit

Score

Data Vintage

2023

Entity

customer effort

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

63/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

SurveyMonkey Primary Tier A

https://www.surveymonkey.com/learn/customer-feedback/how-to-measure-customer-satisfaction-with-csat/ ↗

Confidence: 96/100 Vintage: 2023 Channel: Deep Crawl

Source Article

8 Ways To Measure Customer Satisfaction

How to measure and improve customer satisfaction Learn how to accurately measure customer satisfaction and use these insights to improve your business performance, CX, and customer loyalty Summary: - Measurement begins by defining a clear goal and selecting the right touchpoints in the customer jour…

Original Research

SurveyMonkey · Original study ↗

Methodology

CES score is calculated as the average of customer ratings on ease of experience

Methodology documented

Segmentation

Industrymarketing RoleAll marketers

Cite this stat

Plain Text

customer effort: 4 customer effort score. Source: SurveyMonkey (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-effort-score-ces

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<blockquote cite="https://lighthousedata.io/data/customer-effort-score-ces" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4</strong> -- customer effort score for customer effort<br><small>Source: SurveyMonkey (2023) · <a href="https://lighthousedata.io/data/customer-effort-score-ces" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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