B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
87%
87% -- customer demand for speed for contact centre customers (2025)
87% of customer demand is for speed (or 87% of customers demand speed) in contact centre interactions.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
87%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Insights ME
Primary
Tier C
https://insights-me.com/building-a-strategic-vision-for-contact-centers-reporting-and-planning-for-t… ↗
Source Article
Building a Strategic Vision for Contact Centers: Reporting and Planning for the Future
Building a Strategic Vision for Contact Centers: Reporting and Planning for the Future
Elevating the Contact Center’s Role
In 2025, contact centres must transcend their operational roots, establishing a strategic vision that aligns with organizational goals and communicates value to leadership. With…
Original Research
Insights ME
· Original study ↗
Methodology
Cited from prior publisher report 'New Year, Evolved Challenges, Compelling Priorities' (Jan 2025); methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact centre customers: 87% customer demand for speed. Source: Insights ME (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-demand-for-speed-self-service-2025
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-demand-for-speed-self-service-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>87%</strong> -- customer demand for speed for contact centre customers<br><small>Source: Insights ME (2025) · <a href="https://lighthousedata.io/data/customer-demand-for-speed-self-service-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.