B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
58%
58% -- customer data available in single view for contact center service organizations (2026)
The average service organization has 58% of customer data available in a single view.
- Despite supporting 20 different integrations
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
58%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
150
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Valoir
Primary
Tier B
https://cxfoundation.com/blog/contact-center-agents-still-use-nine-apps ↗
Source Article
Contact Center Agents Still Use an Average of Nine Applications to Do Their Jobs
April 13, 2026 • 5 min read
Contact Center Agents Still Use an Average of Nine Applications to Do Their Jobs
Director of Content & Market Research
April 13, 2026
A true 360-degree view of the customer has long been held up as the gold standard in contact centers, but for most, it still feels out of …
Original Research
Valoir
· Original study ↗
Methodology
Valoir survey of contact center and customer service managers in North America
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
contact center service organizations: 58% customer data available in single view. Source: Valoir (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-data-single-view-58-percent
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<blockquote cite="https://lighthousedata.io/data/customer-data-single-view-58-percent" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>58%</strong> -- customer data available in single view for contact center service organizations<br><small>Source: Valoir (2026) · <a href="https://lighthousedata.io/data/customer-data-single-view-58-percent" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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