B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
20%
20% -- share of companies quantifying workflow automation savings for Customer Success platform users (2025)
Less than 20% of companies can quantify savings from workflow automation in their Customer Success platforms.
- The source specifies 'less than 20%', not an exact 20%
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
TSIA
Primary
Tier C
https://www.magnify.io/blogs/customer-success-platforms-arent-driving-roi--heres-why ↗
Source Article
Magnify Blog | Customer Growth & Post-Sales Insights
Blog
by Vladislav Semenov
Head of Sales
July 17, 2025
According to recent TSIA research, less than 20% of companies can quantify savings from workflow automation in their CS platforms. Even more alarming—nearly one-third report no measurable improvement in customer engagement or company performance …
Original Research
TSIA
· Original study ↗
Methodology
Blog citing TSIA research; exact threshold is 'less than 20%'. Original TSIA methodology not described.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customer Success platform users: 20% share of companies quantifying workflow automation savings. Source: TSIA (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cs-platform-workflow-automation-savings-quantified
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<blockquote cite="https://lighthousedata.io/data/cs-platform-workflow-automation-savings-quantified" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- share of companies quantifying workflow automation savings for Customer Success platform users<br><small>Source: TSIA (2025) · <a href="https://lighthousedata.io/data/cs-platform-workflow-automation-savings-quantified" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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