B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
70%
70% -- share of crm failures due to lack of user acceptance for failed CRM projects (2025)
Forrester Research found that lack of user acceptance accounts for roughly 70% of CRM project failures.
- roughly 70%
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
70%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Forrester Research
Primary
Tier C
https://utiliko.io/crm-onboarding-how-to-get-your-team-using-a-new-crm-fast/ ↗
Source Article
CRM Onboarding: How to Get Your Team Using a New CRM Fast - Utiliko
Blog
CRM Onboarding: How to Get Your Team Using a New CRM Fast
CRM onboarding is the process of configuring a new CRM to match how your team actually works, migrating existing customer data into it, and training employees until the system becomes their default way of working, not a tool they check o…
Original Research
Forrester Research
· Original study ↗
Methodology
Cited from Forrester Research in secondary blog article.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
failed CRM projects: 70% share of crm failures due to lack of user acceptance. Source: Forrester Research (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/crm-failure-user-acceptance-forrester
HTML Embed
<blockquote cite="https://lighthousedata.io/data/crm-failure-user-acceptance-forrester" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>70%</strong> -- share of crm failures due to lack of user acceptance for failed CRM projects<br><small>Source: Forrester Research (2025) · <a href="https://lighthousedata.io/data/crm-failure-user-acceptance-forrester" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.