B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
78%
78% -- share of firms citing client communication as top operational challenge for accounting firms (2025)
Nearly 78% of accounting firms cite client communication and expectation management as one of their top operational challenges.
- Source states 'nearly 78%'
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Lighthouse Research Team
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Evidence graded
Value
78%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Thomson Reuters
Primary
Tier C
https://datamaticscpa.com/blog/how-to-manage-client-expectations-the-blueprint-for-accounting-firms/ ↗
Source Article
Managing Client Expectations to Grow Your Firm
Managing client expectations is one of the toughest tasks that CPA firms have to do, if not “the toughest.” With constant shifting scopes, deadlines that keep on changing, and sky-high hopes, managing client expectations while managing your firm’s bandwidth can easily make or break a CPA firm. Thus,…
Original Research
Thomson Reuters
· Original study ↗
Methodology
Cited from Thomson Reuters; original methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
accounting firms: 78% share of firms citing client communication as top operational challenge. Source: Thomson Reuters (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cpa-firms-client-communication-challenge-78
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<blockquote cite="https://lighthousedata.io/data/cpa-firms-client-communication-challenge-78" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78%</strong> -- share of firms citing client communication as top operational challenge for accounting firms<br><small>Source: Thomson Reuters (2025) · <a href="https://lighthousedata.io/data/cpa-firms-client-communication-challenge-78" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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