B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
59%
59% -- share of leaders citing cost as primary barrier to legacy replacement for CX/IT leaders (2025)
59% of leaders cite cost as a primary barrier to replacing legacy infrastructure.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
59%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know
Primary
Tier A
https://execsintheknow.com/magazines/april-2025-cx-insight-magazine/are-legacy-systems-cxs-biggest-r… ↗
Source Article
Are Legacy Systems CX’s Biggest Roadblock?
Are Legacy Systems CX’s Biggest Roadblock?
Innovating beyond legacy systems creates new opportunities for customer experience excellence.
by Execs In The Know
In today’s hyper-connected world, customers expect seamless interaction with brands, whether they’re reaching out through social media, live …
Original Research
Execs In The Know
· Original study ↗
Methodology
2025 CX Leaders Trends & Insights: Corporate Edition report
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
CX/IT leaders: 59% share of leaders citing cost as primary barrier to legacy replacement. Source: Execs In The Know (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/cost-barrier-tech-modernization-2025
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<blockquote cite="https://lighthousedata.io/data/cost-barrier-tech-modernization-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>59%</strong> -- share of leaders citing cost as primary barrier to legacy replacement for CX/IT leaders<br><small>Source: Execs In The Know (2025) · <a href="https://lighthousedata.io/data/cost-barrier-tech-modernization-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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