B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
80%
80% -- share of brands outsourcing to more than one provider for workshop attendee brands (Execs In The Know Customer Response Summit) (2021)
Over 80 percent of workshop attendee organizations outsource their contact center operations to more than one provider.
- Data comes from an interactive workshop poll of over 40 CX brand leaders at a specific industry event.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
80%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
40
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
COPC Inc.
Primary
Tier B
https://execsintheknow.com/blog/optimizing-pandemic-contact-center-outsourcing-relationships/ ↗
Source Article
Optimizing Pandemic Contact Center Outsourcing Relationships
As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. These changes were highlighted during the Optimizing Pandemic Contact Cente…
Original Research
COPC Inc.
· Original study ↗
Methodology
Interactive workshop poll of CX leaders from over 40 top brands
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
workshop attendee brands (Execs In The Know Customer Response Summit): 80% share of brands outsourcing to more than one provider. Source: COPC Inc. (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-multi-provider-outsourcing-2021
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<blockquote cite="https://lighthousedata.io/data/contact-center-multi-provider-outsourcing-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80%</strong> -- share of brands outsourcing to more than one provider for workshop attendee brands (Execs In The Know Customer Response Summit)<br><small>Source: COPC Inc. (2021) · <a href="https://lighthousedata.io/data/contact-center-multi-provider-outsourcing-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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