B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
59%
59% -- contact center agent burnout risk rate for contact center agents (2025)
59% of contact center agents are at risk of burnout.
- Secondary source citing unspecified research without methodology details
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
59%
Unit
Percentage
Data Vintage
2025
Entity
Geography
Global
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
dialaxy.com
Primary
Tier C
https://dialaxy.com/call-contact-center/call-center-burnout/ ↗
Source Article
Call Center Burnout: Root Causes and Lasting Solutions - Voice UP Your BUSINESS
Ready to transform your business telephony?
Dialaxy gives your team local numbers in 100+ countries, smart call routing, and a centralized dashboard — all set up in under 90 seconds.
Working in a call center means dealing with stressed customers, tight deadlines, and constant performance pressure. F…
Original Research
dialaxy.com
· Original study ↗
Methodology
Cited as 'research shows' without named study; secondary source citing unspecified research
Methodology documented
Segmentation
IndustryRetail
RegionGlobal
Cite this stat
Plain Text
contact center agents: 59% contact center agent burnout risk rate. Source: dialaxy.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/contact-center-agent-burnout-risk-59pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/contact-center-agent-burnout-risk-59pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>59%</strong> -- contact center agent burnout risk rate for contact center agents<br><small>Source: dialaxy.com (2025) · <a href="https://lighthousedata.io/data/contact-center-agent-burnout-risk-59pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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