B
Evidence Grade B
Safe to Cite
Current
64%
64% -- review response importance share for Consumers (UK, US, France) (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
64%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Trustpilot / Canvas8
Primary
Tier A
https://au.business.trustpilot.com/webinars-videos/undefined/how-to-make-customer-satisfaction-your-… ↗
Source Article
How to make customer satisfaction your key differentiator
Original Research
Trustpilot / Canvas8
· Original study ↗
Methodology
Share saying how a business responds to reviews (not just score) is important
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Consumers (UK, US, France): 64% review response importance share. Source: Trustpilot / Canvas8 (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-value-business-review-responses
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-value-business-review-responses" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>64%</strong> -- review response importance share for Consumers (UK, US, France)<br><small>Source: Trustpilot / Canvas8 (2026) · <a href="https://lighthousedata.io/data/consumers-value-business-review-responses" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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