B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
75.5%
75.5% -- consumers switching due to poor service for consumers (2025)
75.5% of consumers have switched from one business to another because of poor customer service.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
75.5%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Ringover
Primary
Tier C
https://www.ambscallcenter.com/blog/business-phone-stats ↗
Source Article
15 Business Phone Stats Small Business Owners Need to Know (2026)
Original Research
Ringover
· Original study ↗
Methodology
Cited to Ringover
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
consumers: 75.5% consumers switching due to poor service. Source: Ringover (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumers-switch-poor-service
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumers-switch-poor-service" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>75.5%</strong> -- consumers switching due to poor service for consumers<br><small>Source: Ringover (2025) · <a href="https://lighthousedata.io/data/consumers-switch-poor-service" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.